February 16, 2006

How to Piss Off Customers

Customer Relationships

0  comments

Seth Godin has a great post on taking responsability. It ends with this wonderful line:

Is “I accept responsibility” the new “Your call is very important to us”? Probably.

And, for the record, a client once gave me a gift of Shari’s Berries. They were lucious. Thanks again, Rodger.

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About the author 

John Seiffer

I've been an entrepreneur since we were called Business Owners. I opened my first company in 1979 - the only one that ever lost money. In 1994 I started coaching other business owners dealing with the struggles of growth. In 1998 I became the third President of the International Coach Federation. (That's a story for another day.) Coaching just the owners wasn't enough for some. So I began to do organizational coaching as well. Now I don't have time to work with as many companies as I'd like, so I've packaged my techniques into this Virtual CEO Boot Camp.

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