How to Please your Boss(es)


Right after I tell you that you have a lot of bosses comes this article by Joel Spolsky about Seven Steps to Remarkable Customer Service. That’s Seth Godin’s definition of Remark-Able: Being so good, people remark.

Takeaways:

  • Fix every problem two ways – solve it then prevent it from ever happening again.
  • Have a person answer the phone – one with enough ability and experience to do the above
  • Plan ahead how to say things in the right way
  • Take the blame
  • Solve the Problem
  • Make it easy for your bosses to get their money back (hint – it will make it much easier for them to give it to you in the first place)
  • If I gave you all 7 steps (8 actually) you wouldn’t read the article. Go do it.

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